Książki

The importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional advisors, as well as containing advice on how facilities can be better managed from a number of perspectives. It consolidates current best practice, defines and develops emergent areas and offers a pathway for the future development of facility management.The facility management body of knowledge now benefits from the publication of several national and international standards, none of which were available when earlier editions of the book were published. The opportunity has been taken to modify the structure and content of this new edition to align it with these standards to provide readers and their organizations with a comprehensive treatment of the subject. Greater emphasis has been given to facility planning, especially the briefing stage in the design of a new or refurbished facility; design for operability; stakeholder management; outsourcing; procurement; transition; performance management; environmental management; sustainability; maintenance management; information management and building information modelling (BIM). Throughout the book, the links between facility management practice and the organisation's business objectives are emphasised.Readers worldwide will find this fourth edition a valuable and thought-provoking blend of the principles and practice of facility management.

Total Facilitie Management

Preface to the Fourth Edition xAbbreviations xiiIntroduction 1The organization 1The customer as end-user 1Principles, process and procedures 21 Fundamentals 3Key issues 3Introduction 4Background 4Key concepts 8Other concepts 13Key roles, responsibilities and accountabilities 15Core competence in facility management 16Conclusions 17Checklist 182 Facility planning 19Key issues 19Introduction 20Real estate management 21The own, lease or rent decision 21The totally serviced workplace 22Space management 23Space utilization and efficiency 24Design and facility management briefing 26The feasibility study 34Design development 35Stakeholders 36Risks and opportunities 39Conclusions 39Checklist 403 Facility management strategy 42Key issues 42Introduction 43The business context 44Business drivers and constraints 45Organizational management levels 46Cross-cultural management 47Strategy formulation 48Strategic analysis 50Solution development 53Strategy implementation 55Conclusions 57Checklist 574 Human resources management 59Key issues 59Introduction 60Personnel management 60Conclusions 66Checklist 665 Workplace productivity 68Key issues 68Introduction 69Measuring productivity 69Sick building syndrome 76Design issues 77Unconventional working arrangements 78Conclusions 83Checklist 836 Health, safety and security 85Key issues 85Introduction 86Health, safety and security policy 87Zero accidents 88Occupational health and safety 88Compliance 89Hazard and risk assessment 92Security and well-being 93Conclusions 95Checklist 957 The outsourcing decision 97Key issues 97Introduction 98Establishing the baseline 99Attributes of service provision 105Options for service delivery 109Evaluating options 116Conclusions 118Checklist 1188 Procurement 120Key issues 120Introduction 121The procurement process 122Centralized versus decentralized procurement 123Procurement policy and procedures 124Roles, responsibilities and accountabilities 126Prequalification of service providers 126Request for proposals or tender 131Tendering 140Financial close 142Conclusions 145Checklist 1459 Service delivery 147Key issues 147Introduction 148The internal customer as end-user 149Insourcing 150The in-house team 150External service providers 151Mobilization 152Contract management 155Conclusions 162Checklist 16210 Specialist services and partnership 164Key issues 164Introduction 165ICT services 166Health-care services 169Security and protection services 170Custodial services 170Professional services 171Performance and SLAs 172Risk, insurance and indemnities 172Supplier management 173Collaborative relationships 174Public-private partnerships (PPPs) 179Facility management and private-sector participation 187Conclusions 189Checklist 19011 Performance management 192Key issues 192Introduction 193Quality or performance 194The post-implementation review 194Post-occupancy evaluation (POE) 195The service review 196Updating service specifications and SLAs 199Performance measurement 199Benchmarking 208Beyond benchmarking 214The quality system 215Conclusions 216Checklist 21612 Maintenance management 219Key issues 219Introduction 220The maintenance strategy 221The maintenance policy 221Maintenance planning 222Maintenance methods 227Building logbooks 231Permits and approvals 232Inspections 232Building services engineering installations 233Manuals, registers and inventories 236Maintenance management system 238Conclusions 239Checklist 24013 Sustainable facilities 242Key issues 242Introduction 243Sustainable development 244Environmental management 245Corporate social responsibility (CSR) 247Zero carbon 248Whole-life carbon 248Environmental performance and energy efficiency 250The building energy management system 251Managing water resources 251Managing waste 252Management and end-user responsibilities 253Technology-enhanced facilities 253Innovative workplaces and housing 260Conclusions 270Checklist 27114 Change management 273Key issues 273Introduction 274Transition 275Managing change 292Organizational change 292Innovation, research and development 296Conclusions 298Checklist 29915 Information management 301Key issues 301Introduction 302Managing information 303The facility handbook 310The facility user guide 311Information and data 311Information handover 323Building information models (BIMs) 324Systems and interfaces 327Conclusions 329Checklist 330Appendices 332A Glossary 332B Prevention of fraud and irregularity 355C Risks involved in outsourcing 361D Contract provisions 363E Typical sections of an SLA 366Bibliography 367References 369Index 372