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The Power of Strategic Listening

The Power of Strategic Listening

Authors
Publisher Rowman & Littlefield
Year 2019
Pages 182
Version paperback
Readership level Professional and scholarly
Language English
ISBN 9781538121313
Categories Personnel & human resources management
$32.59 (with VAT)
144.90 PLN / €31.07 / £26.97
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Book description

Listening is critical in today's organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of ethics, overlooking its strategic value.

The book guides leaders and decision-makers to question the listening habits, practices, and infrastructure within their organizations. The author lays out an argument for the benefits and challenges of strategic listening. She also develops a method for internal analysis of listening capabilities and practices, and provides a framework for building and maintaining a more robust listening culture, infrastructure, and set of practices. In order to improve organizational listening, the author argues that we need to do more than improve personal listening skills, we need to design organizations to listen.

The Power of Strategic Listening

Table of contents

Introduction: The Power of Strategic Listening and the Risks of Listening Failure

Chapter 1: Strategic Listening in Organizations

Chapter 2: Obstructions to Listening

Chapter 3: Important Contexts for Listening in Organizations

Chapter 4: Technology and Listening

Chapter 5: Dark Side of Organizational Listening

Chapter 6: Appraisal of Strategic Organizational Listening

Chapter 7: Building and Maintaining Strategic Listening

Appendix A: Observational Guide

Appendix B: Interview Guide

Appendix C: Questionnaire Item Bank

Appendix D: Planning Framework for Enhancing Strategic Listening

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