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Unequaled: Tips for Building a Successful Career through Emotional Intelligence

Unequaled: Tips for Building a Successful Career through Emotional Intelligence

Autorzy
Wydawnictwo Wiley & Sons
Data wydania
Liczba stron 176
Forma publikacji książka w twardej oprawie
Język angielski
ISBN 9781119081456
Kategorie Zarządzanie i style zarządzania
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Opis książki

The real secret to career success and what it takes to get ahead is EQUNEQUALED is the client service professional's guide to getting ahead and achieving professional goals. You're smart and hard working, but guess what--so is everyone else. So how do you stand out? You need to distinguish yourself in order to get ahead, but simply being good at your job is not enough. Moving up is about soft skills, networking, client connections, emotional intelligence, and your personal reputation. This book is a frank and candid guide to what it really takes to succeed in the field, packed with insights, stories, and actionable tips based on the author's 40 years at Morgan Stanley. You'll learn how to lead, when to follow, and how to build the reputation you need to get ahead in a competitive field.This book shows you how to step up your relationships, strengthen your soft skills, and build your brand for success.* Differentiate yourself and expand your career* Build relationships through planning and preparation and deliver commercial results* Lead effectively, increase productivity, and build a better work environment* Build, enhance, and leverage your personal brand to support your own success* Network effectively to find mentors and sponsorsRealizing your career goals means being visible, having influence, and crafting a reputation as a valuable contributor while delivering outstanding results. UNEQUALED shows you how to adapt yourself, collaborate with colleagues, influence clients, and become an excellent boss.

Unequaled: Tips for Building a Successful Career through Emotional Intelligence

Spis treści

Preface xiAcknowledgments xv1. Navigating Your Career (How to Manage Yourself ) 1I. What Is There Other Than Brains and Hard Work? 3II. Emotional Quotient (EQ) 5Adaptability 6Adapting to Adversity 7Collaboration 8Empathy 9III. The Three Ds: Details, Deadlines, and Data 13Details Always Matter 15Know Your Deadlines 17Get the Data Right! 19IV. Expectations and Evaluations 23Promotion Committee 24Grab That Cup of Coffee with the Boss 26V. Networking: Risks, Benefits, and Tips 29Benefits of Networking 31Be Systematic 31Icebreakers 32Currency 33VI. Where Are You? 35How to Be Happier 37Create a Roadmap to Your Dream Job 38Navigating the Headwinds and Tailwinds of Your Career 39VII. Selling Yourself 41Speak Up 42VIII. The Path to Sponsorship 45Role Models 45Mentors 46Sponsors 48IX. Magic Formula 51Ability 51Opportunity 52Courage 522. Becoming More Commercial (How to Work with Your Clients) 55X. Why Is Being Commercial Relevant to You? 57Turn Client Relationships into Revenue 58How to Be More Commercial 59XI. How toWin Business 63The Art of Building Client Relationships 67How to Monetize Client Relationships 69How to Better Persuade Others 72XII. How to Prepare for the Client Meeting 75The Four Rs 75Change of Mindset 78Have a Strong Opening and Strong Close 79How to Ask for the Order 81Dealing with Rejection 82XIII. Differentiating Yourself with Clients 85Differentiating Yourself through Likability and Trust 85Differentiating Yourself through Insight 87Using the Apple Five Steps of Service 89XIV. Assessing the Client Situation 91Know Your Client's Vital Signs 91How to Know if You Are Making Progress with a Client 92XV. How Firm Strategy Is Commercial 95Know Your Firm's Strategy 95Connect Firm Strategy to Commercial Impact 96Clients Hire Your Firm and They Hire You 97Trust-Based Client Relationships 1003. Becoming an Exceptional Leader 103XVI. Engaging and Leading People 105Three Hats 108Three Cs of Team Building 111Screening Prospective Team Members 112XVII. The War for Talent 117The Three Ms 119Be Alert to theThree Ds 121Values and Culture 123XVIII. Importance of Exceptional Leadership 125Herzberg's Motivation-Hygiene Theory 125A Team Never Forgets How You Make Them Feel 127Importance of Optimistic Leadership 128Definition of a Good Boss 130Knee-Jerk Reaction 132Adaptive Leadership 134XIX. Control the Controllables 137XX. Closing Advice 139Ten Books that Might Help You 139Highly Practical Tips 142Summary 145About the Author 147Index 149

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