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Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance

Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance

Autorzy
Wydawnictwo Wiley & Sons
Data wydania
Liczba stron 448
Forma publikacji książka w miękkiej oprawie
Język angielski
ISBN 9781119851554
Kategorie Zarządzanie projektami
385.35 PLN (z VAT)
$86.68 / €82.62 / £71.72 /
Produkt na zamówienie
Dostawa 3-4 tygodnie
Ilość
Do schowka

Opis książki

Project Management Metrics, KPIs,and DashboardsEnables readers to easily understand and implement essential strategies on measuring project management performanceProject Management Metrics, KPIs, and Dashboards provides complete coverage of what metrics and KPIs are and how to use them effectively, offering comprehensive coverage of the different dashboard types, design issues, and applications that readers may come across during practical application of the concepts. To aid in seamless reader comprehension, the work includes full-color dashboards from some of the most successful project management companies. As a modern resource, the work aligns with PMI's PMBOK(r) Guide and stresses value-driven project management.Written by the leading authority in the field, sample topics covered in the work are as follows:* Stakeholder relations management, effective metric measurements, selecting the right project metrics, innovation metrics, and how to become and stay agile* Comparing traditional and nontraditional projects, defining complexity, decision making, fluid methodologies, global project management, and project management methodologies/frameworks* Customer relations management, a new look at defining project success, and why customer satisfaction must always be considered* Scope creep, scope creep dependencies, causes of scope creep, the business side of scope creep, and ways to minimize scope creepFor project managers across all industries, Project Management Metrics, KPIs, and Dashboards is a valuable resource on the subject that will bolster your awareness of what good metrics management really entails and arm you with the important knowledge needed to measure and communicate performance more effectively.

Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance

Spis treści

ContentsPreface ixAbout the Companion Website xiii1 The Changing Landscape of Project Management 1Chapter Overview 11.0 Introduction 11.1 Executive View of Project Management 21.2 Complex Projects 5Comparing Traditional and Nontraditional Projects 5Defining Complexity 8Trade-offs 10Skill Set 10Governance 11Decision Making 11Fluid Methodologies 121.3 Global Project Management 121.4 Project Management Methodologies and Frameworks 14Light Methodologies 16Heavy Methodologies 17Frameworks 171.5 The Need for Effective Governance 201.6 Engagement Project Management 201.7 Customer Relations Management 221.8 Other Developments in Project Management 231.9 A New Look At Defining Project Success 24Success Is Measured by the Triple Constraints 25Customer Satisfaction Must Be Considered as Well 25Other (or Secondary) Factors Must Be Considered as Well 26Success Must Include a Business Component 26Prioritization of Success Constraints May Be Necessary 27The Definition of Success Must Include a "Value" Component 28Multiple Components for Success 29The Future 291.10 The Growth of Paperless Project Management 301.11 Project Management Maturity and Metrics 311.12 Project Management Benchmarking and Metrics 35Best Practice versus Proven Practice 36Benchmarking Methodologies 37Benchmarking Costs 38Types of Benchmarking 38Benchmarking Code of Conduct 40Benchmarking Mistakes 40Points to Remember 401.13 Conclusions 412 The Driving Forces for Better Metrics 43Chapter Overview 432.0 Introduction 432.1 Stakeholder Relations Management 442.2 Project Audits and the PMO 552.3 Introduction to Scope Creep 56Defining Scope Creep 57Scope Creep Dependencies 60Causes of Scope Creep 60Need for Business Knowledge 61Business Side of Scope Creep 62Ways to Minimize Scope Creep 622.4 Project Health Checks 64Understanding Project Health Checks 65Who Performs the Health Check? 67Life Cycle Phases 672.5 Managing Distressed Projects 69Root Causes of Failure 70Definition of Failure 71Early Warning Signs of Trouble 72Selecting the Recovery Project Manager 73Recovery Life Cycle Phases 743 Metrics 83Chapter Overview 833.0 Introduction 833.1 Project Management Metrics: The Early Years 84The Project 85Timeline 853.2 Project Management Metrics: Current View 87Metrics and Small Companies 883.3 Metrics Management Myths 883.4 Selling Executives on a Metrics Management Program 893.5 Understanding Metrics 913.6 Causes For Lack of Support for Metrics Management 953.7 Using Metrics in Employee Performance Reviews 963.8 Characteristics of a Metric 973.9 Metric Categories and Types 993.10 Selecting the Metrics 1013.11 Selecting a Metric/KPI Owner 1053.12 Metrics and Information Systems 1063.13 Critical Success Factors 1063.14 Metrics and the PMO 1093.15 Metrics and Project Oversight/ Governance 1123.16 Metrics Traps 1133.17 Promoting the Metrics 1143.18 Churchill Downs Incorporated's Project Performance Measurement Approaches 114Toll Gates (Project Management-Related Progress and Performance Reporting) 116Quad Sections 1164 Key Performance Indicators 121Chapter Overview 1214.0 Introduction 1214.1 The Need for KPIS 1224.2 Using the KPIS 1264.3 The Anatomy of a KPI 1284.4 KPI Characteristics 129Accountability 130Empowered 131Timely 131Trigger Points 131Easy to Understand 132Accurate 132Relevant 1334.5 Categories of KPIS 1334.6 KPI Selection 1344.7 KPI Measurement 1404.8 KPI Interdependencies 1424.9 KPIS and Training 1444.10 KPI Targets 1454.11 Understanding Stretch Targets 1484.12 KPI Failures 1494.13 KPIS and Intellectual Capital 1514.14 KPI Bad Habits 154KPI Bad Habits Causing Your Performance Measurement Struggles 1544.15 Brightpoint Consulting, Inc.--Dashboard design: Key Performance Indicators and Metrics 159Introduction 159Metrics and Key Performance Indicators 160Scorecards, Dashboards, and Reports 161Gathering KPI and Metric Requirements for a Dashboard 162Interviewing Business Users 162Putting It All Together--the KPI Wheel 163Start Anywhere, but Go Everywhere 164Wheels Generate Other Wheels 166A Word about Gathering Requirements and Business Users 166Wrapping It All Up 1675 Value-Based Project Management Metrics 169Chapter Overview 1695.0 Introduction 1695.1 Value over the Years 1715.2 Values and Leadership 172Project Manager 173Team Members 173Organization 174Stakeholders 1745.3 Combining Success and Value 175Internal Success 177Financial Success 177Future Success 177Customer-related Success 1785.4 Recognizing the Need for Value Metrics 1785.5 The Need for Effective Measurement Techniques 1815.6 Customer/Stakeholder Impact on Value Metrics 1875.7 Customer Value Management 1885.8 The Relationship between Project Management And Value 1935.9 Background of Metrics 197Redefining Success 198Growth in the Use of Metrics 2005.10 Selecting the Right Metrics 2045.11 The Failure of Traditional Metrics and KPIS 2075.12 The Need for Value Metrics 2075.13 Creating a Value Metric 2085.14 Presenting the Value Metric in a Dashboard 2155.15 Industry Examples of Value Metrics 216Aerospace and Defense: Company 1 216Aerospace and Defense: Company 2 217Capital Projects: Company 2 217IT Consulting (External Clients): Company 1(No Percentages Provided) 217IT Consulting (External Clients): Company 2 218IT Consulting (External Clients): Company 3 218IT Consulting (External Clients): Company 4 219IT Consulting (External Clients): Company 5 219IT Consulting (External Clients): Company 6 219IT Consulting (Internal): Company 1 219Software Development: (Internal) (No Percentages Provided) 219Telecommunications: Company 1 220Telecommunications: Company 2 (No Percentages Provided) 220New Product Development 220Automotive Suppliers 220Global Consulting: Company 1 (Not Industry Specific and No Weights) 220Global Consulting: Company 2 (Not Industry specific and No Weights) 2215.16 Use of Crisis Dashboards For Out-of-Range Value Attributes 2225.17 Establishing a Metrics Management Program 2235.18 Using Value Metrics for Forecasting 2255.19 Metrics and Job Descriptions 2265.20 Graphical Representation of Metrics 2275.21 Creating a Project Value Baseline 239The Performance Measurement Baseline 239Project Value Management 240The Value Management Baseline 242Selecting the Value Baseline Attributes 243Overachievement Trends 245Risks of Overachievement 2456 Dashboards 247Chapter Overview 2476.0 Introduction 2476.1 Does Everyone Know What a Dashboard Really Is? 252Dashboards 252Dashboard Design 253Guided Analysis 254Data Exploration 254More 255Not a Dashboard 255Conclusion 2556.2 How We Process Dashboard Information 2566.3 Dashboard Core Attributes 2566.4 The Meaning of Information 2576.5 Traffic Light Dashboard Reporting 2596.6 Dashboards and Scorecards 261Dashboards 262Scorecards 262Summary 2626.7 Creating a Dashboard Is a Lot like Online Dating 264Finding Out the Needs of the Stakeholders 264Making a Connection 264Choosing Your Key Performance Indicators 265Selecting Your Visuals 265Building on the Momentum 266Maintenance 2666.8 Benefits of Dashboards 2666.9 Is Your BI Tool Flexible Enough? 267A Flexible BI Tool--What Does It Mean and Why Does It Matter? 267Why Is Flexibility So Important? 268Stay up to Speed with Your Changing Business Needs 269Be Independent (with Fewer Tools and Users Involved to Get Your Job Done) 269Adapt to Each and Every User 269Be Ready for the Unknown 2696.10 Four Easy Steps to Implementing a Successful Business Intelligence Solution 270Step 1: Understand the Business Needs 270Step 2: Keep It SMART 271Step 3: Determine Your Deliverables 272Step 4: To the Drawing Board 274Closing Comments 2746.11 Rules for Dashboards 2756.12 The Seven Deadly Sins of Dashboard Design and Why They Should Be Avoided 275Deadly Sin #1: Off the Page, Out of Mind 276Deadly Sin #2: And This Means ... What? 276Deadly Sin #3: Right Data, Wrong Chart 276Deadly Sin #4: Not Making the Right Arrangements 276Deadly Sin #5: A Lack of Emphasis 277Deadly Sin #6: Debilitating Detail 277Deadly Sin #7: Not Crunching the Numbers 2776.13 Brightpoint Consulting, Inc.: Designing Executive Dashboards 278Introduction 278Dashboard Design Goals 278Defining Key Performance Indicators 279Defining Supporting Analytics 279Choosing the Correct KPI Visualization Components 280Supporting Analytics 282A Word about Labeling Your Charts and Graphs 284Putting It All Together: Using Size, Contrast, and Position 284Validating Your Design 2866.14 All That Glitters Is Not Gold 2876.15 Using Emoticons 3106.16 Misleading Indicators 3116.17 Agile and Scrum Metrics 313Introduction: Agile Overview 313Agile Metrics 315General Agile Metrics 316Scrum Metrics 320Other Sprint Charts 325Iteration Metrics 327Scaled Agile Metrics 327Lean Kanban Metrics 330Summary 3336.18 Data Warehouses 333The Growth of Business Intelligence Systems 335Big Data 3366.19 Dashboard Design Tips 338Colors 338Fonts and Font Size 338Use Screen Real Estate 339Component Placement 3396.20 Teamquest Corporation 340White Paper #1: Metric Dashboard Design 340White Paper #2: Proactive Metrics Management 351The Future 359Conclusion 3596.21 A Simple Template 3606.22 Summary of Dashboard Design Requirements 360The Importance of Design to Information Dashboards 363The Rules for Color Usage on Your Dashboard 363The Rules for Graphic Design of Your Dashboard 365The Rules for Placing the Dashboard in Front of Your Users--The Key to User Adoption 366The Rules for Accuracy of Information on Your Dashboard 3676.23 Dashboard Limitations 3676.24 The Dashboard Pilot Run 3706.25 Evaluating Dashboard Vendors 3716.26 New Dashboard Applications 3727 Dashboard Applications 375Chapter Overview 3757.0 Introduction 3757.1 Dashboards in Action: Dundas Data Visualization 3767.2 Dashboards in Action: Pie 3767.3 Pie Overview 388Pie Dashboard 388Pie Portfolio Timeline 392Pie Project Timeline 392Pie People Timeline (Resource Planning) 395Pie Project List 397Pie on My Plate 397Pie Recipes--Flexible Frameworks 4037.4 Dashboards in Action: International Institute for Learning 4038 The Portfolio Management PMO and Metrics 407Chapter Overview 4078.0 Introduction 4078.1 Critical Questions 4088.2 Value Categories 4088.3 Portfolio Metrics 4108.4 Measurement Techniques and Metrics 4118.5 The Growth of Portfolio Metrics 4138.6 Metrics for Measuring Intangibles 4158.7 The Need for Strategic Metrics 4188.8 Crisis Dashboards 421Defining a Crisis 421Index 425

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