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For graduate level courses in Operations Management or Business Processes.

A structured, data-driven approach to understanding core operations management concepts.

Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process.

The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter–all of which are illustrated with contemporary examples from practice.

Managing Business Process Flows: Pearson New International Edition

• Table of Contents


• Glossary


• A


• B


• C


• D


• E


• F


• H


• I


• J


• K


• L


• M


• N


• O


• P


• Q


• R


• S


• T


• U


• V


• W


• X


• 1. Operations Strategy and Management


• 2. Products, Processes, and Performance


• 3. Process Flow Measures


• 4. Flow-Time Analysis


• Appendix: Subprocesses and Cascading


• Appendix: The Critical Path Method


• Appendix: Rework and Visits


• 5. Flow Rate and Capacity Analysis


• Appendix: Other Factors Affecting Effective Capacity: Load Batches, Scheduled Availability, and Setu


• Appendix: Optimizing Product Mix with Linear Programming


• 6. Inventory Analysis


• Appendix: Derivation of EOQ Formula


• Appendix: Price Discounts


• 7. Managing Flow Variability: Safety Inventory


• Appendix: Calculating Service Level for a Given Safety Inventory


• 8. Managing Flow Variability: Safety Capacity


• 9. Managing Flow Variability: Process Control and Capability


• 10. Lean Operations: Process Synchronization and Improvement


• Appendix: MBPF Checklist


• Appendix: Probability Background


• Index


• A


• B


• C


• D


• E


• F


• G


• H


• I


• J


• K


• L


• M


• N


• O


• P


• Q


• R


• S


• T