Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service.
This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout. 'This book contains a wealth of information and models to help BA leaders understand what their organisation needs from the BA function. The use of models and frameworks works particularly well; using an abstract concept to make sense of a concrete situation is, after all, the core of business analysis.
This book also recognises the need to understand leadership as a distinct skillset, which is often overlooked within BA functions as many managers are promoted on the basis of technical excellence and may have little help developing their management competence.
Whilst there are lots of ideas included in the book, I was particularly heartened that the importance of organisational context runs strongly throughout; this is not a "one size fits all" instruction manual, but rather a rich source of views and concepts to help BA leaders make the right choices for their own organisations. This book is recommended reading for anyone who has, or aspires to, a BA leadership role.' -- Michelle Shakesheff * Head of Business Analysis, Close Brothers * 'Business analysis has evolved as a discipline, but as many BAs will attest, there are obstacles to overcome. Often the role is misunderstood, and having a strong team and strong role identity is crucial. This practical and insightful guide provides concrete steps to avoid "role ambiguity", and will help senior BAs and leaders to clearly set-up, manage and measure the success of their BA service. The book discusses tricky but crucial areas such as value co-creation and the BA value proposition, and many other useful topics besides. The addition of inspirational case studies shows the types of concrete results that can be achieved.
This book is exactly what the BA Community has been waiting for: A practical and insightful guide on how to set-up, run, manage and measure a BA Service. A "must read" for all senior BAs and leaders.' -- Adrian Reed * Principal Consultant at Blackmetric & Author of "Business Analyst" * 'A wonderful resource for people who are leading or representing business analysis inside their organisation, and are looking to build the under
Delivering Business Analysis