The book explains the importance of and investigates the quality management aspects in micro, small and medium enterprises (MSME) sectors. It emphasizes on the need of quality management practice and explores the applicability of various quality tools in MSMEs and stages in company where quality management practices are applied. Various topics covered in this book include control charts, Pareto charts, customer relationship management, failure mode effect analysis, QMS implementation stages, competitiveness, and benefits of QM practices. This book will be useful for the researchers and industry professionals from the areas of mechanical engineering, industrial engineering, and manufacturing.
Quality Management Practices in MSME Sectors
Chapter 1: Quality Management and MSMEsIntroduction MSMEs ClassificationImportance of quality in businessEvolution of quality management Statistics for Quality Management Data Collection Measurement Scales Measures of Central TendencySummary of Literature studiesConcluding remarksChapter 2: Quality Management: Tools and Standards Introduction Quality Management ToolsCause and Effect/fishbone/Ishikawa DiagramConstruction steps Check Sheet Check sheet procedure Advantage of using Check sheet Control Charts Common types of control charts Guideline to draw Control chart Process Flow chart Guideline to draw Flow chart Advantage of using Flowcharts Histogram Step to construct Histogram Advantage of using Histogram Pareto Chart Guideline to construct Pareto chart Advantage of Pareto chart Scatter Plot Step to construct scatter plot Customer Relationship Management (CRM) CRM software Enterprise Resource Planning (ERP) Kaizen Failure Mode Effect Analysis (FMEA) Step wise step procedure for FMEA Advantage of FMEA Kanban Poka-Yoke Quality Function Development (QFD) Supply Chain Management (SCM) Six Sigma 5 S and House KeepingQuality System Standards ISO 9000 and other DerivativesAction Plan for implementing ISO 9001: 2008 StandardsConcluding remarksChapter 3: QUALITY MANAGEMENT IN MSME SECTORS IntroductionProblem Definition Study Objectives Research Methodology Sample Size DeterminationDesign of Pilot Instrument General InformationInformation on need of Quality Management Practices and Quality Standard CertificationInformation on Quality Management PracticesInformation on CompetitivenessInformation on Benefits After Implementing Quality Management PracticesCritical Success Factors Which may Help MSMES In Adoption of Quality Management Practices Pre-testing of instrument Respondents and their profile Concluding remarks Chapter 4: NEED OF QUALITY MANAGEMENT PRACTICESIntroductionData collectionData analysisResponse ProfileNeed Of Quality Management PracticesConcluding remarks Chapter 5: QMS IMPLEMENTATION STAGESIntroduction Sector of operation Year wise adoption of quality practicesStage in company where QM practices applied Nature of quality management tools being appliedConcluding remarksChapter 6: INFORMATION ON COMPETITIVENESSFactor conditionsDemand conditionsRelated and supported industriesFirm structure, strategy and rivalryGovernment and cultureConcluding remarksChapter 7: INFORMATION ON BENEFITS AFTER IMPLEMENTATION OF QM PRACTICESIntroductionBenefits of QM implementation Concluding remarksChapter 8: CRITICAL SUCCESS FACTORS IN ADOPTION OF QM PRACTICES Strategic factorsTactical factorsOperational factorsConcluding remarksChapter 9: COMPARATIVE ANALYSIS OF COMPETITIVE POSITIONING AMONG MSME SECTORS IntroductionPharmaceutical sectorElectronics SectorAutomobile sectorFood sectorTextile sectorConcluding remarks