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Master modern Six Sigma implementation with the most complete, up-to-date guide for Green Belts, Black Belts, Champions and students! Now fully updated with the latest lean and process control applications, A Guide to Lean Six Sigma and Process Improvement for Practitioners and Students, Second Edition gives you a complete executive framework for understanding quality and implementing Lean Six Sigma. Whether you're a green belt, black belt, champion, or student, Howard Gitlow and Richard Melnyck cover all you need to know. Step by step, they systematically walk you through the five-step DMAIC implementation process, with detailed examples and many real-world case studies. You'll find practical coverage of Six Sigma statistics and management techniques, from dashboards and control charts to hypothesis testing and experiment design. Drawing on their extensive experience consulting on Six Sigma and leading major Lean and quality initiatives, Gitlow and Melnyck offer up-to-date coverage of:

• What Six Sigma can do, and how to manage it effectively
• Six Sigma roles, responsibilities, and terminology
• Running Six Sigma programs with Dashboards and Control Charts
• Mastering each DMAIC phase: Define, Measure, Analyze, Improve, Control
• Understanding foundational Six Sigma statistics: probability, probability distributions, sampling distributions, and interval estimation
• Pursuing Six Sigma Champion or Green Belt Certification, and more

This guide will be an invaluable resource for everyone who is currently involved in Six Sigma implementation, or plans to be. It's ideal for students in quality programs; "Green Belts" who project manage Six Sigma implementations, "Black Belts" who lead Six Sigma teams; "Champions" who promote and coordinate Six Sigma at the executive level; and anyone seeking Six Sigma certification.

Guide to Six Sigma and Process Improvement for Practitioners and Students, A: Foundations, DMAIC, Tools, Cases, and Certification

• Section I: Building a Foundation of Process Improvement Fundamentals
• Chapter 1: You Don’t Have to Suffer from the Sunday Night Blues!     
• Chapter 2: Process and Quality Fundamentals    
• Chapter 3: Defining and Documenting a Process    
• Section II: Creating Your Toolbox for Process Improvement
• Chapter 4: Understanding Data: Tools and Methods    
• Chapter 5: Understanding Variation: Tools and Methods  
• Chapter 6: Non-Quantitative Techniques: Tools and Methods  
• Chapter 7: Overview of Process Improvement Methodologies 
• Chapter 8: Project Identification and Prioritization: Building a Project Pipeline
• Section III: Putting It All Together--Six Sigma Projects
• Chapter 9: Overview of Six Sigma Management 
• Chapter 10: DMAIC Model: “D” Is for Define  
• Chapter 11: DMAIC Model: “M” Is for Measure   
• Chapter 12: DMAIC Model: “A” Is for Analyze    
• Chapter 13: DMAIC Model: “I” Is for Improve    
• Chapter 14: DMAIC Model: “C” Is for Control 
• Chapter 15: Maintaining Improvements in Processes, Products-Services, Policies, and Management Style  
• Section IV: The Culture Required for Six Sigma Management
• Chapter 16: W. Edwards Deming’s Theory of Management: A Model for Cultural Transformation of an Organization 
• Index