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Tackles the nuts and bolts of communication at work in a no-nonsense way with startling honesty and practical tips. The authors' views are supported by comment from an impressive line up of experts whose communication strategies drive a range of successful organizations. For all those who struggle to make themselves heard in the business world

Shut Up and Listen: Communication with Impact

About the Authors Preface Introduction PART I: INSIGHT Revelations What Kind of Communicator Are You? PART II: HOW TO... Introduction The Truth about Reading The Truth about Writing Persuasion Writing - The Rules of the Tools Listening Talking Listening and Talking - The Rules of the Tools Feeling PART III: PLANNING FOR SUCCESS Planning Six Simple Strategies Appendix I: Further Recommended Reading Appendix II: List of Contributors Index