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Master the process of management with the skills-based, functional approach in Griffin's MANAGEMENT, 13E. Timely content focuses on active planning, leading, organizing and controlling as you examine emerging management topics. New discussions explore the impact of technology, the importance of a green business environment, the need to adapt in changing times, ethical challenges and the role of diversity. This is one of the first management books to examine the impact of the COVID-19 pandemic and its resulting economic turmoil.

New cases and updated learning features support an effective balance of classic theory and contemporary practice. Hundreds of current examples highlight organizations such as Starbucks, Hilton Hotels, Quicken Loans and Honey Pot. New MindTap digital resources further guide you in thinking and acting like a successful manager with learning, application and study modules for each chapter. Immediate feedback and links to the printed book help you prepare for exams.

Management

Part I: INTRODUCING MANAGEMENT.

1. Managing and the Manager's Job.

2. Traditional and Contemporary Opportunities/Challenges.

Part II: UNDERSTANDING THE ENVIRONMENTAL CONTEXT OF MANAGING.

3. Understanding the Organization's Environment.

4. Responding to the Ethical and Social Environment.

5. Navigating the Global Environment.

Part III: UNDERSTANDING PLANNING AND DECISION MAKING.

6. Basic Elements of Planning and Decision Making.

7. Managing Strategy and Strategic Planning.

8. Managing Decision Making and Problem Solving.

9. Managing Start-Ups and New Ventures.

Part IV: UNDERSTANDING THE ORGANIZING PROCESS.

10. Basic Elements of Organizing.

11. Managing Organization Design.

12. Managing Organization Change and Innovation.

13. Managing Human Resources.

Part V: UNDERSTANDING THE LEADING PROCESS.

14. Basic Elements of Individual and Interpersonal Behavior.

15. Managing Employee Motivation and Performance.

16. Managing Leadership and Influence Process.

17. Managing Interpersonal Relations and Communication.

18. Managing Work Groups and Teams.

Part VI: UNDERSTANDING THE CONTROLLING PROCESS.

19. Basic Elements of Control.

20. Managing Operations, Quality and Productivity.