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An update to the popular best seller, Insights to Performance Excellence 2005 thoroughly explains the Baldrige Award Criteria for 2005. Author Mark Blazey has simplified the criteria through the use of linkage diagrams and flow charts for each of the items that comprise the criteria. The categories are aligned to reflect a new way of looking at the components of a high performance management system. Blazey also clearly details the differences between the 2004 and 2005 criteria. As always, what separates this book from others on the market is the author's simplification of the 2005 Baldrige Criteria and the application process. Through the use of flowcharts, relationship matrixes, and examples of effective practices to help assess and document continuous improvement efforts, the book will strengthen your understanding of the Baldrige Criteria and provide valuable insights when analyzing your organization, achieving higher levels of performance, and applying for t! he Baldrige Award.

Insights to Performance Excellence 2005