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Russell and Taylor's Operations and Supply Chain Management, 9th Edition is designed to teach students how to analyze processes, ensure quality, create value, and manage the flow of information and products, while creating value along the supply chain in a global environment. Russell and Taylor explain and clearly demonstrate the skills needed to be a successful operations manager. Most importantly, Operations Management, 9th Edition makes the quantitative topics easy for students to understand and the mathematical applications less intimidating. Appropriate for students preparing for careers across functional areas of the business environment, this text provides foundational understanding of both qualitative and quantitative operations management processes.

Operations and Supply Chain Management: EMEA Edition

1 Introduction to Operations and Supply Chain Management

2 Quality Management

3 Statistical Process Control

4 Product Design

5 Service Design

6 Processes and Technology

7 Capacity and Facilities Design

8 Human Resources

9 Project Management

10 Supply Chain Management Strategy and Design

11 Global Supply Chain Procurement and Distribution

12 Forecasting

13 Inventory Management

14 Sales and Operations Planning

15 Resource Planning

16 Lean Systems

17 Scheduling