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The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. For courses in Operations Management. Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the 12th Edition contain ample support–found in the book’s solved-problems and worked examples–to help readers better understand concepts important to today’s operations management professionals.

Operations Management: Sustainability and Supply Chain Management, Enhanced Global Edition

• Title Page


• Copyright Page


• About the Authors


• Brief Table of Contents


• Table of Contents


• Preface


• Acknowledgments


• Part One: Introduction to Operations Management


• Chapter 1: Operations and Productivity


• Global Company Profile: Hard Rock Café


• What Is Operations Management?


• Organizing to Produce Goods and Services


• The Supply Chain


• Why Study OM?


• What Operations Managers Do


• The Heritage of Operations Management


• Operations for Goods and Services


• The Productivity Challenge


• Current Challenges in Operations Management


• Ethics, Social Responsibility, and Sustainability


• Summary


• Key Terms


• Ethical Dilemma


• Discussion Questions


• Using Software for Productivity Analysis


• Solved Problems


• Problems


• Case Studies


• Endnotes


• Rapid Review


• Self Test


• Chapter 2: Operations Strategy in a Global Environment


• Global Company Profile: Boeing


• A Global View of Operations and Supply Chains


• Developing Missions and Strategies


• Achieving Competitive Advantage Through Operations


• Issues in Operations Strategy


• Strategy Development and Implementation


• Strategic Planning, Core Competencies, and Outsourcing


• Global Operations Strategy Options


• Summary


• Key Terms


• Ethical Dilemma


• Discussion Questions


• Using Software to Solve Outsourcing Problems


• Solved Problems


• Problems


• Case Studies


• Endnotes


• Rapid Review


• Self Test


• Chapter 3: Project Management