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Written by best-selling authors in their field, the fifth edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations.

 

Approaching the subject from a managerial perspective, this innovative text provides clear and concise coverage of the nature, principles, and practice of operations and process management.

Operations and Process Management

• Cover


• Title page


• Brief contents


• Contents


• Guide to case studies


• Preface


• About the authors


• Acknowledgements


• Publisher?s acknowledgements


• 1 Operations and processes


• 2 Operations and strategic impact


• 3 Product and service innovation


• 4 Operations scope and structure


• 5 Process design 1 ? Positioning


• 6 Process design 2 ? Analysis


• 7 Supply chain management


• 8 Capacity management


• 9 Inventory management


• 10 Resource planning and control


• 11 Lean synchronisation


• 12 Improvement


• 13 Quality management


• 14 Risk and resilience


• 15 Project management


• Index


• Imprint