Książki

The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you will receive via email the code and instructions on how to access this product. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. For undergraduate and graduate operations management courses.   Operations Management: Processes and Supply Chains provides students with a comprehensive framework for addressing operational process and supply chain issues and uses a systemised approach while focusing on issues of current interest. The 12th Edition provides ample opportunities for students to experience the role of a manager with challenging problems, cases, a library of videos customised to the individual chapters, simulations, experiential exercises, and tightly integrated online resources.  

Operations Management: Processes and Supply Chains, Global Edition

• Title Page


• Copyright Page


• Dedication


• About the Authors


• Brief Contents


• Contents


• Preface


• 1 USING OPERATIONS TO CREATE VALUE


• Disney


• Role of Operations in an Organization


• Historical Evolution and Perspectives


• A Process View


• How Processes Work


• Nested Processes


• Service and Manufacturing Processes


• A Supply Chain View


• Core Processes


• Support Processes


• Supply Chain Processes


• Operations Strategy


• Corporate Strategy


• Market Analysis


• Competitive Priorities and Capabilities


• Managerial Practice 1.1 Zara


• Order Winners and Qualifiers


• Using Competitive Priorities: An Airline Example


• Identifying Gaps Between Competitive Priorities and Capabilities


• Addressing the Trends and Challenges in Operations Management


• Productivity Improvement


• Global Competition


• Ethical, Workforce Diversity, and Environmental Issues


• The Internet of Things


• Developing Skills for Your Career


• Adding Value with Process Innovation


• Learning Goals in Review


• MyLab Operations Management Resources


• Key Equations


• Key Terms


• Solved Problems


• Discussion Questions


• Problems


• Active Model Exercise


• Video Case Using Operations to Create Value at Crayola


• Case Theorganicgrocer.com


• SUPPLEMENT A Decision Making


• Break-Even Analysis


• Evaluating Services or Products


• Evaluating Processes


• Preference Matrix


• Decision Theory


• Decision Making under Certainty


• Decision Making u