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Interviewing is one of the most important skills that you'll use in your career. This proven text gives you the tools you need to conduct successful interviews with diverse clients in a variety of professional settings, including social work, counseling, nursing, personnel work, and human services. With an emphasis on the three major stages of interviewing: exploration, clarification, and action, ESSENTIAL INTERVIEWING offers the same programmed-learning model of interviewing that has successfully trained countless members of the helping professions for nearly 30 years. The text makes interview skills clear and specific -- and exposes you to a variety of client situations and cultures. Each chapter highlights an ethical situation you may confront in your future career, further grounding you in current standards of professional practice.

Essential Interviewing: A Programmed Approach to Effective Communication

1. Programming a Foundation for Learning.

Stage I: LISTENING AND EXPLORATION: HELPING CLIENTS IDENTIFY THEIR EXPERIENCES, ISSUES, AND PROBLEMS

2. Attending Behavior.

3. Questioning.

4. Reflecting Content.

5. Reflecting Feeling.

6. Integrating Your Listening and Exploration Skills.

Stage II: CLARIFICATION: HELPING CLIENTS TO CLARIFY THEIR EXPERIENCES AND DEVELOP GOALS.

7. Confronting.

8. Communicating Feeling and Immediacy.

9. Self-Disclosure.

10. Interpreting.

Stage III: ACTION: HELPING CLIENTS TO TAKE ACTION.

11. Information Giving.

12. Structuring for Exploration, Clarification, and Action.

13. Enlisting Cooperation.

Stage IV: EFFECTIVE COMMUNICATION: FACILITATING CLARIFICATION, EXPLORATION, AND ACTION.

14. Putting It All Together.

Additional Resources.

Index.