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Strategic Supervision is a brief, practical guide to the most important aspects of supervisory leadership and personnel management within the social work environment.



This is an applications-oriented book aimed at helping practitioners to problem-solve, lead teams and support multi-cultural and other forms of diverse staffing. A hands-on guide, designed for working with employees having performance difficulties and explaining how using a clear, but thorough, performance planning and review process is essential to best practice. It also offers a management tool for working with Equal Employment Opportunity, Affirmative Action and other nondiscriminatory practices in hiring and promotion activities.

Strategic Supervision: A Brief Guide for Managing Social Service Organizations

Ch 1. Administrative Supervision within an Organizational Context

Introduction

Defining Supervision

Summary

Web-Based Resources

For Further Reading

Ch 2. Organizational and Workgroup Culture (David Cherin, David Chenot)

Introduction

Defining Organizational and Team Culture

Gauging the Gap: A Tool for Cultural Narratives

Providing a Cultural Narrative to Explain the Impact of Culture on the Organization and Team

Supervisory Roles: Working in the Cultural Frame

Supervisory Roles: Working in the Cultural Frame

Frame Reflection

Positive/Appreciative Inquiry

Facilitating Team Culture

Summary

Web-Based Resources

For Further Reading

Ch 3. Value-based Principles and Laws Guiding Personnel Management

Introduction

Key Laws Guiding the Personnel Management Aspects of Supervision

Summary

For Further Reading

Ch 4. Recruiting Effective Employees

Introduction

Specifying Job Tasks and Position Descriptions

Use of Competency Statements in Supervision and Personnel Management

Recruitment and Selection Phases and Strategies

Summary

Web-Based Resources

For Further Reading

Ch 5. Screening and Interviewing for Employee Selection

Introduction

Interviewing as a Special Phase of the Recruitment and Selection Process

Completing the Selection Process: Reference Checks and Notifying Other Applicants

Summary

Web-Based Resources

For Further Reading

Ch 6. Facilitating Groups and Teams (Jean Kruzich, Nancy Timms)

Introduction

Characteristics of Effective Work Groups

The Five Stages of Team Development

Special Aspects of Team Supervision

Team Facilitation Tools

Summary

Web-Based Resources

For Further Reading

Ch 7. Designing and Conducting Worker Performance Appraisals

Introduction

Methods of Performance Appraisal

Work Standards Appraisal Method

Management by Objectives and Results (MBO/MOR)

Developing a MOB/ MOR Performance Appraisal Plan

Planning and Conducting Performance Appraisal Conferences

Summary

Web-Based Resources

For Further Reading

Ch 8. Handling Employee Performance Problems

Introduction

Distinguishing Between Worker and Agency Factors when Diagnosing

Employee Performance Problems

Addressing Employee Performance Problems

Employee Termination

Summary

Web-Based Resources

For Further Reading

Appendices

A. Brief History of Social Work Supervision Concepts

B. Answers to the Equal Employment Opportunity Commission (EEOC) Exercise

C. Sample Position Description

D. Core Competencies for Working in a Human Services Agency

E. Planning, Leading and Coaching Professional Meetings