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As healthcare reform continues to transform US healthcare delivery and processes, one thing remains the same: the importance of quality. This book brings together a team of internationally prominent contributors who provide expertise on current strategies, tactics, and methods for understanding quality in a comprehensive way. The book provides a solid foundation on the components and importance of quality, while incorporating techniques to continuously improve and transform a healthcare system. This extensively updated edition includes: a new chapter that addresses hardwiring quality into the organization’s culture for consistent delivery; a new final chapter that details the latest developments in healthcare and maps a path for healthcare transformation; extensive content and emphasis on the Affordable Care Act as it relates to quality; a discussion of the importance of quality in transitioning from fee-for-service models to value-based payment; tools to measure and improve patient experiences, such as dashboards and scorecards; and information on emerging trends and challenges in healthcare, including electronic health records and physician engagement.

The Healthcare Quality Book: Vision, Strategy, and Tools