Journal of Service Research

Widely considered the world’s leading service research journal, the Journal of Service Research (JSR) is must reading to keep up with the latest in service research. Practical and readable, JSR offers the necessary knowledge and tools to cope with an increasingly service-based economy. JSR features articles by the world’s leading service experts, from both academia and the business world. The Journal of Service Research offers an international and multidisciplinary perspective on the best management practices in: Service marketing Service operations Service human resources e-Service Economics of service Service information systems Customer satisfaction and service quality Global issues in service JSR is sponsored by the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business.