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Delighting Customers: How to build a customer-driven organization

Delighting Customers: How to build a customer-driven organization

Authors
Publisher Chapman and Hall
Year 1994
Edition 1994
Pages 243
Version hardback
Readership level Professional and scholarly
Language English
ISBN 9780412610103
Categories Production & quality control management
$132.50 (with VAT)
589.05 PLN / €126.29 / £109.63
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Book description

Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven.

Delighting Customers: How to build a customer-driven organization

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