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The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include:





the use of figures, tables and boxes to highlight ideas and concepts of central importance
a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice
clear learning objectives for each chapter with suggestions for further reading.

Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy. 'This is a book that teachers of public management will find invaluable. Change and innovation have special characteristics in the public sector and this book recognizes that and the constraints and opportunities facing public managers. Written in a clear and accessible way, it is nevertheless comprehensive in its coverage of the English-language literature on both topics. This listing of learning objectives, key points, new terms and discussion points make it a useful tool for teachers and learners, whether advanced undergraduates, postgraduates or practitioners.' - Norman Flynn, University of London, UK

Managing Change and Innovation in Public Service Organizations

Part 1: Introduction Part 2: Managing Change in Public Service Organizations Part 3: Managing Innovation in Public Service Organizations Part 4: Conclusions