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Previously restricted to cascading information and managing day-to-day conversations, internal communication is now essential to empowering employees to deliver business strategy. Strategic Internal Communication shows how to design and implement a strategy which will lead to engaged and motivated staff, increased productivity and consequently improved business performance.

The book uses the author's own Dialogue Box tool designed to help companies explore more thoroughly what kinds of conversations they need to have with employees to address internal and cultural challenges. It helps transform organizations into open and transparent communities to ensure that entire workforces are committed to the overall business vision.

This fully updated 2nd edition of Strategic Internal Communication includes new information on how to use Dialogue Box during times of transition and organizational change. It also gives advice on how to manage difficult conversations and avoid damaging miscommunication and misinterpretation.

Supported by examples and case studies from the author's own experience, Strategic Internal Communication is an indispensable guide to creating an integrated and collaborative culture which will take your organization to the next level of success. "In a complex and uncertain world nothing can be achieved without extensive, multi-directional, reiterative communication. The Dialogue Box is an effective tool to facilitate and structure such communication." * Lex Hoogduin, Founder of GloComNet, Chairman of LCH and Non-Executive Director of London Stock Exchange Group * "Cowan's emphasis on attending to the feelings and experiences of all individuals in order to achieve effective internal communication is a welcome contribution." * Lisa M Cuklanz, Professor and Chair, Communication Department, Boston College, USA (about the previous edition) * "We are making great use of the Dialogue Box; it is both innovative and challenging. Our managers find it an excellent analytic and diagnostic tool to improve their communication capabilities." * Hisham S Al-Joher, Director, Global Internal Communication, SABIC (about the previous edition) *

Strategic Internal Communication: How to Build Employee Engagement and Performance

Chapter - 00: Introduction;

Chapter - 01: The New Organizational Triangle - Internal Communications, Employee Engagement and HR;

Chapter - 02: Culture Shock - Corporate Culture Does Not Exist;

Chapter - 03: Communicating Through Change, Changing Through Communication;

Chapter - 04: Dialogue and the Digital World;

Chapter - 05: Zone 1 - Intelligence - How Organizations and People Think;

Chapter - 06: Zone 2 - Emotion - How Organizations and People Feel;

Chapter - 07: Zone 3 - Interpretation - How Organizations and People Understand;

Chapter - 08: Zone 4 - Narrative - How Organizations and People Agree (or Disagree!);

Chapter - 09: The End Zone - Ensuring Effective Dialogue - How Organizations and People Talk;

Chapter - 10: Using the Dialogue Box