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Recognizing the inherent tensions and contradictions that result from managing people in organizations, Human Resource Management in Public Service: Paradoxes, Processes, and Problems offers provocative and thorough coverage of the complex issues of management in the public sector. Continuing the award-winning tradition of previous editions, this Seventh Edition helps students to understand complex managerial puzzles and covers all of the stages of the employment process, including recruitment, selection, training, legal rights and responsibilities, compensation, and appraisal. Grounded in real public service experiences, the book emphasizes hands-on skill building and problem solving.

Human Resource Management in Public Service: Paradoxes, Processes, and Problems

PART I * CONTEXT AND CHALLENGES

CHAPTER 1 * The Public Service Heritage: People, Process, and Purpose

CHAPTER 2 * Legal Rights and Responsibilities: Laws Governing the Workplace

PART II * PROCESSES AND SKILLS: FROM START TO FINISH

CHAPTER 3 * Recruitment: From Passive Posting to Social Media Networking

CHAPTER 4 * Selection: From Civil Service Commissions to Decentralized Decision Making

CHAPTER 5 * Position Management: Judicious Plan or Jigsaw Puzzle?

CHAPTER 6 * Employee Motivation: Possible, Probable, or Impossible?

CHAPTER 7 * Compensation: Vital, Visible, and Vicious

CHAPTER 8 * Employee-Friendly Policies: Fashionable, Flexible, and Fickle

CHAPTER 9 * Training and Development: Exploring New Frontiers

CHAPTER 10 * Appraisal: A Process in Search of a Technique

CHAPTER 11 * Unions and the Government: Protectors, Partners, and Punishers

CHAPTER 12 * Collective Bargaining: Structures, Strategies, and Skills

CONCLUSION * The Future as Opportunity, Not Destiny