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The Product-Led Organization - Drive Growth By Putting Product at the Center of Your Customer Experience

The Product-Led Organization - Drive Growth By Putting Product at the Center of Your Customer Experience

Authors
Publisher John Wiley & Sons Inc
Year 26/10/2020
Pages 272
Version hardback
Readership level Professional and scholarly
Language English
ISBN 9781119660873
Categories Product design
$36.37 (with VAT)
161.70 PLN / €34.67 / £30.10
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Book description

A playbook on product-led strategy for software product teams


There's a common strategy used by the fastest growing and most successful businesses of our time. These companies are building their entire customer experience around their digital products, delivering software that is simple, intuitive and delightful, and that anticipates and exceeds the evolving needs of users. Product-led organizations make their products the vehicle for acquiring and retaining customers, driving growth, and influencing organizational priorities. They represent the future of business in a digital-first world.


This book is meant to help you transform your company into a product-led organization, helping to drive growth for your business and advance your own career. It provides:





A holistic view of the quantitative and qualitative insights teams need to make better decisions and shape better product experiences.

A guide to setting goals for product success and measuring progress toward meeting them.

A playbook for incorporating sales and marketing activities, service and support, as well as onboarding and education into the product

Strategies for soliciting, organizing and prioritizing feedback from customers and other stakeholders; and how to use those inputs to create an effective product roadmap



The Product-Led Organization: Drive Growth By Putting Product at the Center of Your Customer Experience was written by the co-founder and CEO of Pendo-a SaaS company and innovator in building software for digital product teams. The book reflects the author's passion and dedication for sharing what it takes to build great products.

The Product-Led Organization - Drive Growth By Putting Product at the Center of Your Customer Experience

Table of contents

Preface ix





Introducing Product-led Strategy xv





Section One Leveraging Data to Create a Great Product





Chapter 1 Start with the End in Mind 3





Chapter 2 You Are What You Measure 27





Chapter 3 Turning Customer Data into Insights 45





Chapter 4 How to Measure Feelings 63





Section Two Product is the Center of the Customer Experience





Chapter 5 Marketing in a Product-led World 81





Chapter 6 Converting Users into Customers 95





Chapter 7 Getting Customers Off to a Fast Start Through Onboarding 99





Chapter 8 Delivering Value 121





Chapter 9 Customer Self-Service 133





Chapter 10 Renew and Expand: Creating Customers for Life 145





Section Three A New Way of Delivering Product





Chapter 11 Product-led Design 157





Chapter 12 Launching and Driving Adoption 161





Chapter 13 The Art of Letting Go 175





Chapter 14 What Users Want 183





Chapter 15 Dynamic Roadmapping 195





Chapter 16 Building Modern Product Teams 207





Conclusion: A Call to Action 217





Acknowledgments 219





About the Author 221





Index 223

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