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This second European edition of this classic textbook brings the exceptional introduction to organizational behaviour written by the masters of the subject, and adapts it to meet the needs of students studying in Europe today. Fully updated and revised, this adaptation continues the tradition of making current, relevant research come alive for students, while maintaining its hallmark features – clear writing style, cutting-edge content and compelling pedagogy.

This new edition offers real-life examples drawn from a global range of organizations including Google, Cadbury, Apple, Capital One, Microsoft, Lego, Ferrari and more, plus up-to-date insights into the latest research and hot topics from across the world.

Key features include:

• ‘Myth or science?’ boxes, which provide repeated evidence that common sense can often lead us astray in the attempt to understand human behaviour, and that behavioural research offers a means for testing the validity of common-sense notions.
• ‘OB in the news’ which prepares students to recognise and evaluate OB issues which often appear in the news when presented with them in newspapers, magazines, TV, etc.
• ‘Face the facts’: these boxes highlight interesting facts from recent surveys that emphasise key aspects of the text. For example, diversity across Europe, the extent of employee engagement, and the popularity of working in teams.

"As a whole, the content of the book is strong, and is well-structured witha European focus.” Mohammad Lafiti,Uppsala University, Sweden

Organizational Behaviour

• Title Page


• Copyright Page


• Brief Contents


• Contents


• Preface


• Authors? Acknowledgements


• Publisher?s Acknowledgements


• Chapter 1: What is Organizational Behaviour?


• Google: the happiness machine


• Reflection


• The importance of interpersonal skills


• Employability AND Organizational behaviour


• What managers do


• Management functions


• Management roles


• Management skills


• Effective versus successful managerial activities


• A review of the manager?s job


• Enter organizational behaviour


• Complementing intuition with systematic study


• Myth or science? ?Preconceived notions versus substantive evidence?


• Big data


• Disciplines that contribute to the OB field


• Psychology


• Social psychology


• Sociology


• Anthropology


• There are few absolutes in OB


• Challenges and opportunities for OB


• Responding to economic pressures


• Responding to globalization


• Managing workforce diversity


• Improving customer service


• Face the facts Demographic ageing


• Improving people skills


• Working in networked organizations


• Enhancing employee well-being at work


• Creating a positive work environment


• OB in the news Richard Branson tells staff ? take as much holiday as you like


• Improving ethical behaviour


• glOBal Does national culture affect organizational practices?


• Coming attractions: developing an OB model


• An overview


• Inputs


• Processes


• Outcomes


• Summary


• Implications for managers


• Point/Counterpoint Lost in translation?


• Q