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This book represents an innovative new approach to management control systems, based on the latest research and practice. Using a carefully integrated structure, it shows how today's managers use both financial and non-financial controls to drive strategies of profitable growth in rapidly changing markets.

Performance Measurement and Control Systems for Implementing Strategy Text and Cases

I. FOUNDATIONS FOR IMPLEMENTING STRATEGY

 1. Organizational Tensions to be Managed.
 2. Basics for Successful Strategy.
 3. Organizing for Performance.
 4. Using Information for Performance Measurement and Control.

II. CREATING PERFORMANCE MEASUREMENT SYSTEMS

 5. Building a Profit Plan.
 6. Evaluating Strategic Profit Performance.
 7. Designing Asset Allocation Systems.
 8. Linking Performance to Markets.
 9. Building a Balanced Scorecard.

III. ACHIEVING PROFIT GOALS AND STRATEGIES

10. Using Diagnostic and Interactive Control Systems.
11. Aligning Performance Goals and Incentives.
12. Managing Strategic Risk.
13. Levers of Control for Implementing Strategy.

14. Identifying Strategic Risk.

IV. CASE STUDIES

ATH Technologies, Inc.: Making the Numbers.
J Boats.
MCI Communications: Planning for the 1990s.
Asea Brown Boveri.
ABB: Accountability Times Two (A).
ABB: Accountability Times Two (B).
ABB: The ABACUS System.
Roy Rogers Restaurants.
Codman & Shurtleff, Inc.: Planning and Control System.
Hanson Ski Products.
Walker and Company: Profit Plan Decisions.
Compagnie du Froid, S.A.
Texas Eastman Company.
Tennessee Controls: The Strategic Ranking Problem.
Birch Paper Company.
Polysar Limited.
Purity Steel Corporation, 1995.
Western Chemical Corporation: Divisional Performance Measurement.
Chadwick, Inc.: The Balanced Scorecard.
Mobil USM&R (A): Linking the Balanced Scorecard.
Citibank: Performance Evaluation.
Turner Construction Company: Project Management Control Systems.
Kidder, Peabody, & Co.: Creating Elusive Profits.
Westchester Distributing, Inc. (A).
Automatic Data Processing: The EFS Decision.
Automation Consulting Services.
Becton Dickinson—Designing the New SOF Planning Process.
Guidant Corporation: Shaping Culture Through Systems.