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PART I. Creating Value through Operations Management



1. USING OPERATIONS TO COMPETE



SUPPLEMENT A. DECISION MAKING



2. PROJECT MANAGEMENT







PART II. Managing Processes



3. PROCESS STRATEGY



4. PROCESS ANALYSIS



5. QUALITY AND PERFORMANCE



6. CAPACITY PLANNING



SUPPLEMENT B. WAITING LINES



7. CONSTRAINT MANAGEMENT



8. LEAN SYSTEMS







PART III. Managing Supply Chains



9. SUPPLY CHAIN INVENTORY MANAGEMENT



SUPPLEMENT C. SPECIAL INVENTORY MODELS



10. SUPPLY CHAIN DESIGN



11. SUPPLY CHAIN LOCATION DECISIONS



12. SUPPLY CHAIN INTEGRATION



13. SUPPLY CHAIN SUSTAINABILITY AND HUMANITARIAN LOGISTICS







14. FORECASTING



15. OPERATIONS PLANNING AND SCHEDULING



16. RESOURCE PLANNING







SUPPLEMENT D. LINEAR PROGRAMMING



APPENDIX 1. NORMAL DISTRIBUTION



APPENDIX 2. TABLE OF RANDOM NUMBERS



Glossary



Name Index



Subject Index







MYOMLAB SUPPLEMENTS



SUPPLEMENT E. SIMULATION



SUPPLEMENT F. FINANCIAL ANALYSIS



SUPPLEMENT G. ACCEPTANCE SAMPLING PLANS



SUPPLEMENT H. MEASURING OUTPUT RATES



SUPPLEMENT I. LEARNING CURVE ANALYSIS



SUPPLEMENT J. OPERATIONS SCHEDULING