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Connected Leadership provides a clear, practical guide for leaders of organisations who wish to create a more connected, agile and customer-oriented organisation in a digitally connected, customer-driven 21^st century business environment.

It lays out the key factors of the connected organisation and the leadership behaviours that will allow these factors to become embedded and sustainable.  It provides a range of case examples to demonstrate what this looks like in practice, complemented by a series of tools and techniques that leaders can use to diagnose their organisation’s current position and plot a successful course to achieve these more connected ways of working. 

It is, at heart, a real-world guide to changing your leadership style and approach to align an organisation’s culture and values with those needed in a world where the prevailing models of command and control are so obviously failing.

Connected Leadership will show you how to:

· Create a more agile organisation & respond swiftly to changing markets & customer needs

· Cope with increasing market complexity & uncertainty

· Build trust, reputation & become a more authentic leader

· Develop a ‘connected leadership’ approach

Connected Leadership

• Title Page


• Copyright Page


• Contents


• Foreword


• About the author


• Acknowledgements


• Publisher's acknowledgements


• Introduction


• 1 Why you need to know about connected leadership


• Old models are breaking down


• A new style of leadership


• Understanding connected leadership


• Key benefits of connected leadership


• Case study ? Connected leadership at Mandarin Oriental


• 2 The end of business as usual?


• Understanding the big trends


• The rise of the 'new consumer'


• The emergence of the open and networked society


• The arrival of the 'Millennials'


• Summary


• 3 The connected leadership challenge


• Reinventing leadership


• Leaders face a complex set of challenges


• What does the connected organisation look like?


• Leadership brand


• What does the connected leader look like?


• Case study ? Leading from the front


• Next steps


• 4 Purpose and direction


• A time for renewal


• Why direction and purpose?


• Developing a clear sense of purpose


• Establishing the right direction


• The leader's role


• Case study ? Connected leadership at Standard Chartered


• 5 Values in action


• Redefining and aligning the core values


• What's important around here?


• Authentic leadership


• Creating a values-led culture


• Ethical leadership


• Case study ? Values and authenticity at Marks and Spencer


• 6 Connected relationships


• Looking outward


• Developing open and transparent relationships


• Balanced processing of information


• Strengthening key relationships ? questions to ask


• 7 Devolving dec