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This best-selling and market-leading text gives students a thorough understanding of the core concepts and key topics of management control and related performance measurement and incentive systems, processes, and critical trade-offs in their design and use, employing a wide range of international case studies and real life examples. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you will receive via email the code and instructions on how to access this product. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

Management Control Systems

• Title Page


• Copyright Page


• Dedication


• Brief Contents


• Contents


• Preface


• Acknowledgements


• SECTION I The Control Function of Management


• 1 Management and Control


• Management and control


• Causes of management control problems


• Characteristics of good management control


• Control problem avoidance


• Control alternatives


• Outline of this text


• Notes


• Leo?s Four-Plex Theater


• Wong?s Pharmacy


• Private Fitness, Inc.


• Atlanta Home Loan


• SECTION II Management Control Alternatives and their Effects


• 2 Results Controls


• Prevalence of results controls


• Results controls and the control problems


• Elements of results controls


• Conditions determining the effectiveness of results controls


• Conclusion


• Notes


• Office Solutions, Inc.


• Puente Hills Toyota


• Kooistra Autogroep


• Houston Fearless 76, Inc.


• 3 Action, Personnel, and Cultural Controls


• Action controls


• Action controls and the control problems


• Prevention vs. Detection


• Conditions determining the effectiveness of action controls


• Personnel controls


• Cultural controls


• Personnel/cultural controls and the control problems


• Effectiveness of personnel/cultural controls


• Conclusion


• Notes


• Witsky and Associates, Inc.


• The Platinum Pointe Land Deal


• EyeOn Pharmaceuticals, Inc.


• Axeon N.V.


• 4 Control System Tightness


• Tight results control


• Tight action controls


• Tight personnel/cultural controls


• Conclusion