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As the market-leading text for Management Control and performance measurement, this book will give you a thorough understanding of core concepts and key topics. Including a wide range of international case studies and real life examples means this is the ideal guide for understanding complex topics and bringing this subject to life.

Management Control Systems

• Management Control Systems


• Management Control Systems Performance Measurement, Evaluation, and Incentives


• Brief Contents


• Contents


• Preface


• Figures


• Tables


• Text


• Section I The Control Function of Management


• Chapter 1 Management and Control


• Management and control


• Management


• Objective setting


• Strategy formulation


• Management control


• Behavioral emphasis


• Causes of management control problems


• Lack of direction


• Motivational problems


• Personal limitations


• Characteristics of good management control


• Control problem avoidance


• Activity elimination


• Automation


• Centralization


• Risk sharing


• Control alternatives


• Outline of this text


• Notes


• Section II Management Control Alternatives and Their Effects


• Chapter 2 Results Controls


• Prevalence of results controls


• Results controls and the control problems


• Elements of results controls


• Defining performance dimensions


• Measuring performance


• Setting performance targets


• Providing rewards


• Conditions determining the effectiveness of results controls


• Knowledge of desired results


• Ability to influence desired results (controllability)


• Ability to measure controllable results effectively


• Precision


• Objectivity


• Timeliness


• Understandability


• Cost efficiency


• Conclusion


• Notes


• Chapter 3 Action, Personnel, and Cultural Controls


• Action controls


• Behavioral constraints


• Pr