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Based on the market-leading Operations Management, this is the ideal book for those wanting a more concise introduction to the subject, focusing on essential core topics, without compromising on the authoritative, clear and highly practical approach that has become the trademark of the authors. Revised and updated to reflect the ever-changing world of operations management, the book is rooted in real-life practice with a wealth of examples and case studies from different sectors and industries around the world. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

Essentials of Operations Management

• Half Title Page


• Title Page


• Copyright Page


• Brief Contents


• Contents


• Guide to ?Operations in practice? examples


• Preface


• To the instructor


• To the student


• Ten steps to getting a better grade in operations management


• About the authors


• Acknowledgements


• Publisher?s acknowledgements


• Operations management and performance


• Introduction


• Key questions


• What is operations management?


• Operations can produce both services and products


• Operations management in not-for-profit organizations


• What is the input?transformation?output process?


• Inputs to the process


• Why is operations management important to an organization?s performance?


• Performance at three levels


• What is the processes hierarchy?


• Operations management is relevant to all parts of the business


• Business processes


• How do operations and processes differ?


• The volume dimension


• The variety dimension


• The variation dimension


• The visibility dimension


• The implications of the four Vs of operations processes


• What do operations managers do?


• The model of operations management


• Summary answers to key questions


• Problems and applications


• Want to know more?


• Operations strategy


• Introduction


• Key questions


• What is strategy and what is operations strategy?


• Operations strategy


• Hayes and Wheelwright?s four stages of operations contribution


• Perspectives on operations strategy


• What is the difference between a ?top-down? and ?bottom-up? view of operations strategy?


• ?Top-down? strategies


• ?Bottom-u