Bookstore

Operations management is important, exciting, challenging … and everywhere you look! Important, because it enables organisations to provide services and products that we all need Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you will receive via email the code and instructions on how to access this product. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

Operations Management

• Half Title Page


• Title Page


• Copyright Page


• Brief Contents


• Contents


• Guide to ?operations in practice?, examples, short cases and case studies


• Preface


• To the instructor?


• To the student?


• Ten steps to getting a better grade in operations management


• About the authors


• Acknowledgements


• Publisher?s acknowledgements


• PART ONE: DIRECTING THE OPERATION


• 1 Operations management


• Introduction


• What is operations management?


• Why is operations management important in all types of organization?


• What is the input?transformation?output process?


• What is the process hierarchy?


• How do operations and processes differ?


• What do operations managers do?


• Summary answers to key questions


• Case study: Design house partnerships at Concept Design Services


• Problems and applications


• Selected further reading


• 2 Operations performance


• Introduction


• Why is operations performance vital in any organization?


• How is operations performance judged at a societal level?


• How is operations performance judged at a strategic level?


• How is operations performance judged at an operational level?


• How can operations performance be measured?


• How do performance objectives trade off against each other?


• Summary answers to key questions


• Case study: IKEA looks to the future


• Problems and applications


• Selected further reading


• 3 Operations strategy


• Introduction


• What is strategy and what is operations strategy?


• How does operations strategy align with business -strategy (top-down)?


• How does operations strategy align with market requirements (outside-in)?