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For courses in operations and supply chain management.

Introduction to Operations and Supply Chain Management is an integrated, comprehensive introduction to both operations and supply chain management (SCM). The text remains engaging and brief while integrating all of the major concepts of both subjects in one cohesive source. The 5th Edition contains updated content and thorough coverage of analytical tools and techniques that students will apply to their careers in operations and SCM. It explores these topics in an interesting and relatable manner, providing students with real-world examples and easy-to-understand material.

Introduction to Operations and Supply Chain Management, Global Edition

• PART I: CREATING VALUE THROUGH OPERATIONS AND SUPPLY CHAINS
• 1. Introduction to Operations and Supply Chain Management
• 2. Operations and Supply Chain Strategies
• PART II: ESTABLISHING THE OPERATIONS ENVIRONMENT
• 3. Process Choice and Layout Decisions in Manufacturing and Services
• 4. Business Processes
• 5. Managing Quality
• 6. Managing Capacity
• PART III: ESTABLISHING SUPPLY CHAIN LINKAGES
• 7. Supply Management
• 8. Logistics
• PART IV: PLANNING AND CONTROLLING OPERATIONS AND SUPPLY CHAINS
• 9. Forecasting
• 10. Sales and Operations Planning (Aggregate Planning)
• 11. Managing Inventory throughout the Supply Chain
• 12. Managing Production across the Supply Chain
• 13. JIT / Lean Production
• PART V: PROJECT MANAGEMENT AND PRODUCT/SERVICE DEVELOPMENT
• 14. Managing Projects
• 15. Developing Products and Services