Designing Service Excellence

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Designing Service Excellence

Authors	Brian Hunt Toni Ivergard
Publisher	Taylor & Francis
Year	13/11/2014
Edition	First
Version	eBook: Fixed Page eTextbook (PDF)
Language	English
ISBN	9781439840474
Categories	Public administration, Economics, finance, business & management, Occupational / industrial health & safety, Engineering: general

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Book description

The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina

Designing Service Excellence

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Designing Service Excellence

Book description

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