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Covering the strengths of existing works on crisis management such as systems, leadership, communication and stakeholder perspective, this new innovative text includes global, ethical, change and emotional aspects of crisis communication. Using her proven Transformative Crisis Management Framework, Sarah Kovoor-Misra shows how organizations of all sizes can be adaptable, proactive, resilient and ethical in the face of a crisis. Real world cases analyse the cause and impact of these crises at organizations like Apple, Uber, SpaceX and Wells Fargo. "A refreshing take on crisis leadership, Crisis Management: Resilience and Change goes beyond the typical crisis communication books in its focus on a much-needed ethical and global approach to leadership in crisis management. With well-known international examples of contemporary crises, Sarah Kovoor-Misra takes us into the mindset and the role of effective leaders and their decision-making strategies in times of crisis. This must-read book fills an important need at a time when leadership in crisis management is sorely needed. Well organized and easy-to-read, it should be on every leader and every student's list." -- Amiso M. George "Crisis Management contains real-world information with a strong understanding of today's on-line and traditional media." -- Andrea Obston "Crisis Management: Resilience and Change provides truly teachable moments moving beyond reactivity in crisis situations, providing leaders and organizations for betterment and progress following a crisis." -- Diana Lynne Bruns "This is a solid text that goes beyond crisis management. It provides important information on leading and managing in a dynamic environment, and is appropriate for all business students interested in becoming leaders capable of guiding their organizations in turbulent times." -- Herbert Rau

Crisis Management: Resilience and Change

Introduction

Acknowledgments

About the Author

PART I. FOUNDATION: UNDERSTANDING THE BASICS

Chapter 1. The Nature of Organizational Crises: Understanding Its Structure

What Are the Attributes of a Crisis?

What Are the Causes of Crises?

What Are the Consequences of a Crisis?

What Are the Forms and Types of Crises?

What Are the Phases of a Crisis?

Conclusion

Chapter 2. Organizational Crises as Change

Why Is a Crisis a Change for Organizations?

How Can Organizational Decline Cause Crises?

How Can Organizational Growth Cause Crises?

How Do Crisis Situations Differ From Other Forms of Change?

What Are the Implications for Crisis Management?

Conclusion

Chapter 3. Transformative Crisis Management: An Overview

What Does it Mean to be Transformative?

What Are Some Benefits of a TCM Approach?

What Are the Intellectual Roots of a TCM Approach?

What Are the Phases of Transformative Crisis Management?

What Are Some Critical Processes that Foster TCM?

What Are Some Key Differences Between a Nontransformative Crisis Management and a TCM Approach?

Conclusion

PART II. CRISIS PREPAREDNESS: BUILDING RESOURCES

Chapter 4. Transformative Leaders

How Are Leaders a Resource during TCM?

What Is a Transformative Mind-Set?

What Are Some Important Transformative Values?

What Are Some Important Leadership Traits?

What Are Some Important Leadership Abilities?

What Are Some Important Sources of Power?

How Can Leadership Capacity for TCM be Built?

Conclusion

Chapter 5. Transformative Individuals

How Are Individuals a Resource during TCM?

What Mind-Sets and Values Are Important?

What Are Some Important Personality Traits?

What Are Some Important Abilities?

How Can Organizations Support Transformative Individuals?

Conclusion

Chapter 6. Organizational Culture, Identity, and Character

What Are Organizational Culture, Identity, and Character?

How Are Organizational Culture, Identity, and Character Resources During TCM?

How Can a Transformative Organizational Culture, Identity, and Character be Built?

Conclusion

Chapter 7. Positive Stakeholder Relationships and Adaptable Infrastructure

Positive Stakeholder Relationships

Adaptable Infrastructure as a Resource during Crisis Management

Concluding Crisis Preparedness

PART III. UNDER PRESSURE: Crisis Containment, Recovery and Growth

Chapter 8. Crisis Containment: Managing Crises in Positive Ways

Why Is Containing a Crisis Challenging?

What Is Effective Crisis Containment?

What Are the Stages of Crisis Containment?

How Can Leaders Effectively Contain a Crisis?

Conclusion

Chapter 9. Postcrisis Recovery: Addressing Damage, Deriving Positive Outcomes

What Are Some Areas of Damage that May Need to be Addressed?

What Are Some Positive Outcomes that can be Attained?

How Can Leaders Repair Operational and Physical Damage?

How Can Psychosocial Damage Be Healed During Recovery?

How Can Leaders Effectively Facilitate Postcrisis Recovery?

Conclusion

Chapter 10. Postcrisis Growth: Fixing, Rebuilding, Renewing

What Is Postcrisis Growth?

How Can Leaders Facilitate Learning During Postcrisis Growth?

How Can Leaders Fix Problems and Rebuild Resources During Postcrisis Growth?

How Can Leaders Foster Renewal and Vitality During Postcrisis Growth?

What Steps Can Leaders Take to Facilitate Postcrisis Growth?

Conclusion

Organizational Postcrisis Growth Assessment

Index