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The expectations of citizens in delivery of services by government institutions have increased. This book collects essential tools and alternative e-business strategies that can be incorporated into e-government solutions. It helps readers to examine issues and promote research initiatives to improve service delivery in e-government.

Integrating E-business Models for Government Solutions

Citizen-centric services for government; Citizens e-readiness; Collaborative e-government networks; CRM in e-government; Electronic government website usability; E-participation in local government decision making; Government transformation; Integrated e-business models for government solutions; Integrated service delivery; Interoperability in e-government; Knowledge management security requirements for e-government; Organizationally enabled e-government enterprise architecture; Security aware development of e-government systems; Service oriented methodologies and processes"".