Authors | |
Publisher | Delta Publishing/Klett |
Year | |
Pages | 64 |
Version | mixed media |
Language | English |
ISBN | 9783125013209 |
Categories | Language teaching & learning material & coursework |
Telephoning works with the skills and language required to conduct successful phone calls in English.
The units cover:
- focus on listening
- making calls
- receiving calls
- receiving and leaving messages
- dealing with problems
- conference calls
Telephoning provides six core units, each containing these sections:
- "warmer" to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
- "presentation and practice" of core language connected to each skill.
- "over to you", which allows students to apply what they have learned to their real-life work situation.
Delta Business Communication Skills: Telephoning B1-B2, m. 1 Audio-CD: Coursebook with Audio CD