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E-mailing aims to develop both the skills and language needed to write effective business emails in English.

The units cover:
- getting started
- structuring your message
- being clear and concise
- choosing the right level of formality
- getting the tone right
- checking before you send

Emailing provides six core units, each containing these sections:
- warmer to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills
- presentation and practice of core language connected to each skill
- over to you, which allows students to apply what they have learned to their real-life work situation

Delta Business Communication Skills: E-mailing B1-B2, m. 1 Audio-CD: Coursebook with audios