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Shipping and logistics industry is one of the strategic factors in the development of national economics in Vietnam. Recently, there is various investment in improving the quality and quantity of the shipping and logistics procedure to enable the international and national trade, thus develop significantly the national economy. One of the problems interrupting the cargo flow within the whole shipping and logistics procedure is the dispute between different stakeholder in handling marine cargo. This book is about identifying the current quality of marine cargo claim procedure in Vietnam and proposes an expert system as an innovative solution to solve the problem in the short term. As a computer program simulating human expert's behaviors, expert system technology was applied into the legal domain and shipping field but not in maritime law for the non-lawyer users in training and commercial use. Therefore, developing a virtual consultancy based on the expert system can be a new solution to assist non-lawyer staffs in shipping and logistics companies in cargo claim handling under Vietnamese Maritime Code.

Maritime cargo claims in Vietnam: A virtual consultancy expert system based on Artificial Intelligence to assist non-lawyer users