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The book explains the importance of and investigates the quality management aspects in micro, small and medium enterprises (MSME) sectors. It emphasizes on the need of quality management practice and explores the applicability of various quality tools in MSMEs and stages in company where quality management practices are applied. Various topics covered in this book include control charts, Pareto charts, customer relationship management, failure mode effect analysis, QMS implementation stages, competitiveness, and benefits of QM practices. This book will be useful for the researchers and industry professionals from the areas of mechanical engineering, industrial engineering, and manufacturing.

Quality Management Practices in MSME Sectors

Chapter 1: Quality Management and MSMEsIntroduction  MSMEs ClassificationImportance of quality in businessEvolution of quality management  Statistics for Quality Management Data Collection Measurement Scales Measures of Central TendencySummary of Literature studiesConcluding remarksChapter 2: Quality Management: Tools and Standards Introduction Quality Management ToolsCause and Effect/fishbone/Ishikawa DiagramConstruction steps       Check Sheet               Check sheet procedure               Advantage of using Check sheet        Control Charts               Common types of control charts               Guideline to draw Control chart       Process Flow chart                Guideline to draw Flow chart                Advantage of using Flowcharts       Histogram                Step to construct Histogram               Advantage of using Histogram       Pareto Chart             Guideline to construct Pareto chart             Advantage of Pareto chart       Scatter Plot                Step to construct scatter plot        Customer Relationship Management (CRM)                 CRM software          Enterprise Resource Planning (ERP)          Kaizen          Failure Mode Effect Analysis (FMEA)                     Step wise step procedure for FMEA                      Advantage of FMEA           Kanban           Poka-Yoke           Quality Function Development (QFD)           Supply Chain Management (SCM)           Six Sigma          5 S and House KeepingQuality System Standards ISO 9000 and other DerivativesAction Plan for implementing ISO 9001: 2008 StandardsConcluding remarksChapter 3: QUALITY MANAGEMENT IN MSME SECTORS IntroductionProblem Definition       Study Objectives      Research Methodology      Sample Size DeterminationDesign of Pilot Instrument General InformationInformation on need of Quality Management Practices and Quality Standard CertificationInformation on Quality Management PracticesInformation on CompetitivenessInformation on Benefits After Implementing Quality Management PracticesCritical Success Factors Which may Help MSMES In Adoption of Quality Management Practices       Pre-testing of instrument       Respondents and their profile Concluding remarks Chapter 4: NEED OF QUALITY MANAGEMENT PRACTICESIntroductionData collectionData analysisResponse ProfileNeed Of Quality Management PracticesConcluding remarks Chapter 5: QMS IMPLEMENTATION STAGESIntroduction Sector of operation Year wise adoption of quality practicesStage in company where QM practices applied Nature of quality management tools being appliedConcluding remarksChapter 6: INFORMATION ON COMPETITIVENESSFactor conditionsDemand conditionsRelated and supported industriesFirm structure, strategy and rivalryGovernment and cultureConcluding remarksChapter 7: INFORMATION ON BENEFITS AFTER  IMPLEMENTATION OF QM  PRACTICESIntroductionBenefits of QM implementation Concluding remarksChapter 8: CRITICAL SUCCESS FACTORS IN ADOPTION OF  QM PRACTICES Strategic factorsTactical factorsOperational factorsConcluding remarksChapter 9: COMPARATIVE ANALYSIS OF COMPETITIVE POSITIONING AMONG MSME SECTORS IntroductionPharmaceutical sectorElectronics SectorAutomobile sectorFood sectorTextile sectorConcluding remarks